Right of Revocation


Provided that you are a customer within the meaning of this act (a natural person who acquires goods for a purpose which is not related to their professional or business activity), you can cancel your contract within 14 working days without reasons in writing (i.e. letter, fax, email) or – if the goods are received within the deadline time period – revoke by also returning the goods. The deadline commences following receipt of this information if writing but not before receipt of the merchandise, also this does not complete our information requirements. Timely dispatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term. In the event that the revocation period ends on a Saturday, Sunday or official holiday the revocation period is extended to the following workday.

The revocation must be sent to:
Xeam UG (haftungsbeschränkt),
Vogtsstr. 12,
79183 Waldkirch, Germany,
E-Mail: sales@xeam-solutions.com.

In the case of an effective revocation, the mutually received benefits are to be returned. The buyer must return the goods to the seller in their original condition and undamaged. The buyer bears the costs for the return of the goods when the revocation rights have been exercised. During the 7 day revocation period, the buyer is obligated to handle the goods with care. In particular, they are not entitled to alter the goods, such as to remove the serial number or a seal, or register the device/software, unless these changes were necessary the product on its properties and functionality.

The buyer is obligated to pack the goods carefully, regardless of the original packaging in which it was delivered, in order to ensure that they cannot be damaged during transport.

The seller must refund the paid purchase price minus the direct costs for the recovery of the goods within 30 days of the exercised right of revocation. If this does not happen, default interest comes into effect starting on the 31st day.

The right to revoke revocation is excluded:

a. when the delivered goods are especially made according to customer specifications or tailored to the personal needs, or which are suitable not for a return due to their nature.
b. when the delivered audio or video recordings and software as well as other similar storage media devices are unpacked or unsealed.

Support